FRAMEWORK Property Maintenance
Privacy policy
Who we are
FRAMEWORK Property Maintenance Ltd (company no. 16375662), registered office: 41 Queens Park Road, Brighton, BN2 0GJ. For privacy enquiries, email info@framework-property.com.
Information you give us
When you request a job, a callback or a commercial enquiry, we collect the details you submit, such as your name, email, phone number, property address or postcode, the work requested, urgency and any photos you choose to provide. If you contact us by email or telephone, we also use the information in that conversation. Account access may require authentication details.
Why we use it
We use this information to respond to enquiries, assess and arrange work, communicate about bookings, and maintain records of services. We process enquiries to take steps at your request before a contract and to perform services agreed with you; we also have a legitimate interest in handling correspondence and keeping appropriate business records. Where required by law, we retain information to meet legal obligations.
Who receives it
Relevant team members and, when a job requires it, appropriately qualified subcontractors may receive the details needed to arrange or perform the work. Our website and email service providers process information on our behalf. We do not sell your personal information.
How long we keep it
We keep information only as long as needed for your enquiry, the work, related records and applicable legal obligations, then delete or anonymise it when it is no longer needed. If you need details about a particular record, contact us.
Your rights
Depending on the circumstances, you may ask to access, correct or erase personal information, object to or restrict processing, or request a portable copy. Email us to make a request. You can also complain to the UK Information Commissioner's Office at ico.org.uk.
Cookies and external services
See our cookie policy for information on browser storage and external content. This page may be updated if our practices change.